It took more effort than expected to understand support wording
I think the telephonic support offered was friendly, but understanding the wording and labels involved felt like it took extra effort on my side. When I reached out for help, I tried to follow the instructions and explanations, but sometimes the way the support team described features or steps wasn’t immediately obvious. I was left thinking about whether I was misinterpreting their terms or if the software’s labels contributed to my confusion. As a result, I had to ask multiple questions to confirm what exactly I had to do. Despite this, the communication was patient and helpful, though I sometimes wished the training materials had better matched the language used by support. In terms of onboarding, the call flows and dialer functions were fairly accessible once I got used to the terminology. I also noticed automatic updates happening without many details being shared upfront, so I was curious how those would affect my workflow later on. Overall, it felt like I had to be quite proactive to understand everything properly, though I do appreciate the effort support put in to assist me through the process.