It took more calls and waiting than expected
From my experience, the support team was not very responsive. I had to call multiple times to get a single issue resolved, especially when facing problems with the invoice generation and database access. Each time, the wait on the phone was longer than I anticipated, and the answers were often delayed. They did seem to know their systems well once on the call, but arranging a call or getting callbacks was the cumbersome part. Compared to other kinds of software support I've dealt with, this was definitely more frustrating. Updates to the software sometimes caused new issues that required further communication, which added to the back-and-forth with support. I appreciate the effort of the staff, but the overall communication process demanded more persistence than I expected.