It Took Me Some Time to Figure Things Out
You offer a solid set of tools and software, but I found that the training and onboarding process required quite a bit of self-driven effort on my part. While the initial sign-up and invoicing steps were clear and efficient, I had to spend considerable time experimenting and exploring the features like the database and dialer before I felt truly comfortable using them. The training materials and automatic updates are helpful, but they don’t cover everything, which means a customer needs to figure out multiple aspects independently. I did reach out to telephonic support a few times, and while they eventually provided assistance, the wait times and unpredictability made it less than ideal. I know many users might be prepared for this level of autonomy, but if you want a smoother, faster ramp-up, you might find this approach frustrating. Overall, I appreciate the power and potential of the software, but you should be aware that it’s not a fully guided process and it took me some time to get the hang of everything without a clear step-by-step roadmap.