It took me some effort to really get started
Reflecting back on my support experience with WFHI, I realize it took a fair bit of effort before I could get fully comfortable using their software. The sign-up and invoicing were smooth and clear, which was a good start. But early days with the calling tools and especially the database feature required repeated calls to support. Sometimes I felt like the telephonic assistance was helpful but not instantly resolving my issues. The automatic updates helped keep the software current, but I needed time to adjust to interface changes each time. Over a few weeks, the training materials did help bridge gaps in my understanding. While I’m glad I persevered, the experience pointed out that new users might need patience and a willingness to troubleshoot before feeling fully productive. In hindsight, the onboarding could have been a bit more guided to save those initial struggles. Still, I value the availability of priority assistance which came in handy after I’d tried again on my own.