It took longer to get going than I expected
The support and communication were generally clear, though the overall time to get everything working took longer than I had anticipated. After signing up, the initial setup instructions were simple enough, but I found that when I needed assistance using the software’s calling tools, getting through to telephonic support was slower than ideal. Their responses were helpful once I connected, but it took a couple of calls over several days to iron out some of the technical concerns I had. Once operational, most features adapted well to my remote workflow, including the database and dialer. The updates rolled out automatically, which was convenient, but the wait time for support did affect how quickly I could use them effectively. Despite this, I managed to set up everything properly and am satisfied overall with the experience.