It took longer than I expected to get any response
My experience with the sales and pre-purchase communication was disappointing mainly because of the slow response time. Initially, I was quite interested after browsing the offerings, but it took several days before anyone got back to me with detailed information. That delay impacted the impression of their responsiveness. On the other hand, once they did respond, the person was reasonably clear in explaining some product features and how the training might work. Still, the overall wait felt unprofessional, especially since I was keen to understand how the dialer and database features would integrate into my workflow early on. The sign-up process was not rushed, but that lag at the start made me hesitant about committing at first. Given this experience, I would hope the company improves communication speed in the future to make a better initial impact.