It took longer than I expected, but support helped
I spent quite a bit of time trying to figure out some issues with the software and the onboarding process, which was a bit slow initially. The telephonic support was sometimes helpful, though I had to repeat information a couple of times, which made me a little frustrated. Over time, though, I got better at using the calling tools and the dialer after the training sessions. My confidence in handling the database improved, but the automatic updates occasionally caused minor hiccups that had to be resolved. I felt that the sign-up and invoicing processes were pretty straightforward, which was a relief. Looking back, the support did give me answers I needed, but I still felt unsure at times because of the delays in communication. In the end, I think the experience was a mix – some aspects worked well, like the training content and invoicing clarity, while others, like support responsiveness, could have been better. The whole journey was a bit longer than I expected, but I’m somewhat confident now in using the software.