I spent quite a bit of time going through the entire pre-purchase process, and I must say the steps

I spent quite a bit of time going through the entire pre-purchase process, and I must say the steps

I spent quite a bit of time going through the entire pre-purchase process, and I must say the steps didn’t feel like they were arranged in the most sensible order. At first, I thought signing up and getting the initial invoice would be straightforward, but there were delays that made me rethink my expectations. The training and onboarding details were shared only after I had already tried to understand the software’s calling and database features on my own, which seemed backward to me. It felt like I was jumping between phases without a clear roadmap. The support on the phone was sometimes helpful, albeit not as proactive as I would have liked, so I had to follow up multiple times to get clarity, stretching the whole timeline more than necessary. Automatic updates were mentioned early on, but their practical impact wasn’t clear until later, which added to the confusion. I’m still uncertain if future interactions will be more streamlined, but at this point, the workflow around the sales and setup process needs improvement. Putting everything together took longer than anticipated and raised doubts about whether I could have had a better experience elsewhere. The back-and-forth felt tedious, and I hoped for a more linear sequence of steps.