It took longer than expected to start using you
I was excited to get started with your software and training, but the process took longer than I thought it would. Initially, your team answered the questions I had about sign-up and invoicing, and it seemed straightforward. However, as I tried to get into the calling tools and dialer, I found it took several days before everything was set up the way I needed it to operate smoothly. The database feature also required more time for me to learn how to integrate it into my workflow. While the telephonic support was generally helpful, waiting on hold and explaining the same issues multiple times made the experience drag a bit. I feel that if these steps could be streamlined and the onboarding flow shortened, future users like me would get started faster. Right now, the slow start affects overall satisfaction despite the product being useful once up and running.