It took longer than expected to sort errors
When I was going through the pre-purchase phase, I faced some issues that slowed down the experience considerably. The sign-up process was unclear at points, and when I encountered errors with invoice generation, it took multiple calls to telephonic support to resolve them. While the support staff were polite, the time it took to get clear directions made me question the effectiveness of the system’s error-handling. The system did send automated updates, but these didn't always reflect the changes I had requested promptly. On the plus side, once the billing was sorted out, the invoicing function worked without glitches, and payments processed correctly. Still, the initial phase involved waiting and repeating details which was frustrating. In summary, the software partially did its job, but the turnaround and communication during errors could be improved to avoid such delays and confusion going forward.