It took longer than expected to get started, which surprised me
I had high hopes when I first inquired about your software and training, but I was surprised at how long it took to actually get up and running. The initial sales contact was polite yet slow to respond, which made me question how efficient things would be later. Signing up took multiple back-and-forth emails before the paperwork was settled. On the positive side, the interface for billing and invoicing was quite clear once active. I found the training materials reasonably detailed but had to wait a few days before the onboarding session was scheduled. The database integration tools worked as advertised and were helpful once I got past the early delays. I would say you could stand to speed up the initial stages; the longer-than-expected turnaround was frustrating. But once I was finally using the software fully, the calling tools and dialer were effective. Overall, I believe the product has good features, but your team needs to address how easily new users get started to prevent losing potential customers who might be put off by the slow processes.