You provide a comprehensive training and onboarding program, but I feel the sequence of steps could

You provide a comprehensive training and onboarding program, but I feel the sequence of steps could

You provide a comprehensive training and onboarding program, but I feel the sequence of steps could be optimized. The initial manuals were detailed, which I appreciated, though some parts seemed out of context because more fundamental setup actions hadn't been taken first. For example, the training introduced the database features before ensuring I had fully understood the basics of navigating the software. This led to some confusion and wasted time revisiting earlier steps on my own. The onboarding flow also jumped quickly into the calling tools without setting clear prerequisites, which was challenging because I wasn't fully confident what configurations were necessary. On the other hand, I thought the automatic updates worked smoothly and didn't interrupt my work. I estimate the entire onboarding took longer than I initially budgeted, partly due to the unsorted order of training modules. The invoicing and payment processes were clear and straightforward, which helped reduce stress in that area. Calling the support line when stuck felt responsive enough, though sometimes I felt I had to push for clarifications. I believe rearranging the training sequence to start with simpler software navigation, followed by database and then dialer setup, would make the learning curve less steep. Overall, I find the platform useful but suggest improving the logical flow in the onboarding steps so new users can get started faster and with more confidence.