It took longer than expected to get fully functional
The onboarding and training had a structured outline but, in practice, it took me longer than I initially anticipated before I could get everything fully working. Setting up the database alongside the dialer was a bit tricky, and some parts of the training weren’t as intuitive as they could be, which meant I needed to revisit some sections multiple times. Additionally, although the telephonic support was generally knowledgeable, I had to invest quite some time on calls resolving queries that ideally would have been addressed by clearer training material. Sign-up, invoicing, and payment procedures were smooth enough, but the overall ramp-up period felt longer than promised when I enrolled. There was also a reliance on figuring out certain workflows independently during the onboarding, which isn’t necessarily a flaw but contributed to a prolonged initiation time. While I appreciate the quality of the software and the support when accessed, the initial effort needed to become operational was substantial and required patience. Anyone counting on a quick turnaround from sign-up to full usage might find the timeline longer than expected based on this experience.