It took longer than expected to get billing started smoothly
I found the billing and payments aspect a little slower to get going than I originally imagined. The sign-up process itself was fairly straightforward and the payment methods were clearly listed. However, the moment when I had to actually finalize my payment and receive the invoice was more drawn out. There was a delay before I received confirmation and the invoice, which meant I was unsure of whether the transaction had successfully been completed. After that, the software access started functioning normally and the dialer tools operated without issue. The onboarding materials helped me catch up quickly, despite the initial delays. Telephonic support was available and tried to assist, though sometimes I felt I had to explain the situation more than once. The database integration was straightforward, and automatic updates went through without causing disruption, which was very convenient. Overall, while I am now up and running without problems, the initial phase took noticeably longer to settle than planned. This extra effort wasn't anticipated but I am glad it did not persist beyond the first few steps.