It took longer than expected to get any response
I was unsure about the responsiveness of the team when contacting them before I purchased the software. It took much effort on my part to get someone on the phone or via email in order to clarify what the package included. Sometimes my questions were only answered after repeated attempts, which was frustrating. I kept wondering if this would affect support after signing up. On the plus side, once I was finally connected, the staff seemed knowledgeable and could handle queries well. However, those initial delays made the whole pre-purchase experience feel more complicated than it possibly needed to be. I wanted to start quickly but the slow communication pushed me to reconsider at several points. I hope future users won’t face the same hassle, but based on my experience, the sales process requires more promptness to make a good impression early on.