it took longer than expected to get answers
I used telephonic support several times and compared it to other services I have dealt with previously. Initially, I was hoping to get quick resolutions, but the support often took longer than I expected to provide clear answers. Some of my questions were straightforward but still required multiple calls or repeated explanations. Compared to previous support experiences where responses felt immediate, this felt a bit slow at times. However, on the positive side, the staff were polite and patient even when I needed to clarify the same issues more than once. The training and onboarding materials helped reduce the need to call frequently, but for more specific questions about the database or call tools, support calls were necessary. The automatic updates seemed to improve the software steadily, which meant fewer issues to report over time. Invoicing and payment procedures were transparent but did involve extra confirmation steps that added to the delays. Overall, while the support was helpful and respectful, the slower response time made the process stretch out longer than I expected based on my past experiences with other platforms.