It took longer than expected to be fully operational
I found that getting fully set up with WFHI’s software and training was more time-consuming than I initially expected. To begin with, the sign-up and invoicing process were straightforward, and I could access the initial training materials quickly which helped me understand the broad use of the platform. However, it took almost a week of trial and error with the database feature and dialer setup before I felt comfortable using them efficiently. The automatic updates came regularly, which was good, but sometimes they altered the interface in small ways, so I had to re-learn parts of the workflow. On the positive side, telephonic support was helpful when I reached out, though it wasn’t always immediately responsive, so I had to wait on a few occasions. Overall, while there was a clear learning curve that delayed my start, getting through it meant I was better equipped to use the software comfortably. So if you’re planning to use this service, it’s good to expect a bit of effort at the start rather than immediate smooth operation.