it took forever to get even a tiny problem sorted out
Honestly the way the support team handled things when I ran into trouble was really frustrating. I called several times because the dialer stopped working properly and every time it felt like they were just reading from a script or not really listening. I had to repeat the same info over and over and often got vague answers that didn’t help at all. There was no quick fix, and every follow up call meant waiting on hold for ages before I could even speak to someone new who barely knew what my issue was. Sometimes I felt like the automatic updates might have caused the problem, but no one could confirm or help me rollback changes. The invoicing and payment stuff was easier but when problems happen, it took way too much effort just to get basic help. I expected a lot more from the telephonic support because it’s supposed to be priority assistance but instead the experience was slow and exhausting. Honestly it drained my energy and I still haven’t fully sorted out the issue with the calling tools.