It took forever to get any real response from support
Seriously, I was just trying to get the software to work properly but the response times were way too long. I kept calling support multiple times and every time I waited on the phone for ages before anyone picked up. When they did finally answer, it seemed like they didn’t really know the answers or how to handle the issue, so it felt like more back-and-forth than necessary. Meanwhile, I was stuck wondering if I’d ever get the access I needed or if my login problems would be fixed. It was really frustrating, especially since I expected these things to be quicker and smoother. Updates came automatically, but they didn’t fix the access problems, and calling tools kept freezing or lagging. Honestly, I thought telephonic support would be more efficient but it was like throwing time into a black hole. I started to feel like I was better off figuring things out on my own since waiting so long was such a drain on my work. Overall, the time it took for meaningful help was just way too long and it really ruined the experience for me.