It took forever just to get billing sorted out
The billing and payment process was a real test of patience for me. I remember one specific moment when I called the helpline because my invoice hadn't arrived despite completing the payment steps hours ago. The wait time was brutal — over 20 minutes on hold before someone finally picked up. After that, I was passed around to different departments, each asking for the same information again. It felt like no one was keeping proper track of the case. Though I can't clearly recall every detail due to how draining the whole thing was, I do remember leaving the call exhausted and with lingering confusion about whether my payment had been correctly processed. This happened multiple times during the billing cycle. Such repeated effort to clarify something as fundamental as invoicing seriously affected my experience and trust in the process overall.