It took far too long to just get started
I expected the sign-up and onboarding steps to flow logically and quickly, but what I encountered was frustrating. Initially, the sign-up form seemed standard enough, but I found myself waiting almost longer than I planned just to get basic access to the software. The invoicing came late, which I hadn’t anticipated. Additionally, the training materials were not immediately accessible after registration, leaving me stuck without guidance. Compared to other similar platforms I’ve experienced, the sequence of steps here didn’t align with how I usually work. I thought I would be able to start using the calling tools and dialer promptly after onboarding, but delays meant I couldn’t try those for days. Calls I made seemed unproductive because the database feature was not integrated properly from the beginning, leaving me to manually enter data that I expected to be synchronized automatically. The automatic updates were frequent and interrupted my work without warning. Attempts to resolve issues via telephonic support were met with long hold times, and when I did connect, I didn’t feel my concerns were heard well. Overall, I found the order of steps needed more thought and polish; it felt like the process was cobbled together without considering real workflow needs, costing me valuable time I had not budgeted for.