It took far too long to complete the training
You need to know the training took way longer than it should have. The steps were not arranged well, and it seemed like I was jumping from one topic to another without clear order. This made understanding the dialer and database tougher than necessary. There were long waits between each call with support, which added to the frustration. I felt like the automatic updates changed things without warning, which sometimes confused me further instead of helping. Signing up and getting the invoice was straightforward, but the entire process dragged on excessively. You definitely need to rethink how the training is structured to save users time and reduce confusion, because at present it feels inefficient and discouraging.