It took far more back-and-forth than I expected
I spent a lot of time on the phone with the WFHI telephonic support, but honestly it felt like I was repeating myself over and over. Each time I called, I had to explain the same issues around the dialer not syncing properly with the database feature. There was a fair bit of waiting on hold, and sometimes the agent would transfer me multiple times, which added to the frustration. That said, the automatic updates did at least seem to fix minor bugs in the calling tools across the week, so I can't say everything was bad. But overall, getting clear answers required quite some effort and patience. I wish the initial onboarding flow had been clearer to avoid so many calls. It's important for me that support doesn't feel like a loop, yet this definitely felt like one big circle back to the same problems. Hopefully there'll be improvements because right now, it is a lot of effort just to keep things running smoothly.