It took fairly considerable effort to get support fitting my hours
The support options were workable but not ideal for my schedule. Being primarily active outside standard daytime hours, the availability of telephonic assistance didn’t always match when I actually needed help. On several occasions, I could get through after some effort, but the wait times were long and the responses sometimes lacked clarity. However, when I did manage to connect, the team was polite and reasonably knowledgeable. The communication was a mixed experience because their support email response time was faster, but I prefer live talking when dealing with technical issues. Meanwhile, the software itself seemed stable enough through the time I used it. Invoicing was a simple enough process with clear instructions during sign-up. Overall, getting reliable support involved some juggling on my part, but it was not impossible. I would say the priority assistance is there if you can align with their availability.