It took awhile, and you need clearer labels for better flow
I found that navigating through your support and communication channels was more time-consuming than I expected. The wording on some of the buttons and labels in the software was unclear and made me second guess what each section was for. For example, I spent a fair bit of time trying to figure out where to find the database integration options because the label didn’t make immediate sense. When I finally contacted support, the representatives were courteous but had to explain some of the terms that should have been clearer in the software itself. This back-and-forth added to the overall time spent resolving issues. I urge you to reconsider the naming conventions you use inside the platform to help users get through their tasks faster. Clearer labels would reduce confusion and calls to support, which could save time for everyone involved. I appreciate the eventual help I received, but the whole process could be streamlined with better wording and clearer guidance upfront.