It took ages to fix errors, leaving me stuck for far too long
The training and onboarding process generally looked fine on paper, but when things started going wrong, the response felt much slower than I expected. Early on, I encountered an issue with integrating the calling tool with the database feature, and calling support didn’t resolve it quickly. They took an unexpectedly long time to troubleshoot the problem, which halted my progress for a couple of days. While I will say the training modules eventually covered the necessary material, the gap between reporting an issue and getting reliable help was frustrating. The sign-up and payment processes felt much smoother in contrast, and updates rolled out automatically without any downtime, so those parts were hassle-free. I appreciate that telephonic support was always polite and willing to assist, but the wait times and back-and-forth made fixing problems seem much harder than it should have been. I hoped for quicker turnaround in such a tech-dependent service. Overall, while some elements were steady and dependable, the slow handling of problems really hampered my early experience with the service and made the entire onboarding feel drawn out.