It took about a week to really understand their support terms
When I first used the software, I paid close attention to the support and communication offered. Initially, the sign-up and invoicing process was clean and the payment went through without complications. During the onboarding, I noticed the training covered key features, and I tried out the calling tools and dialer. As I used the software, automatic updates rolled out regularly, which I appreciated because they didn’t interrupt my workflow. However, what took me the longest time was grasping the specific wording and labels used by the support team during calls and emails. Their explanations were clear but sometimes used jargon that I wasn't familiar with, so I had to ask follow-ups multiple times. Telephonic support was generally patient, helping me understand the database and update processes. Overall, it took about a week to become fully comfortable with the support and what terms meant, but after that, communication felt much more straightforward and useful.