It took a while for the support to really click for me
I’d say overall the support experience was mixed. At first, when I reached out for help with the onboarding flow and using the calling tools, it felt like there was a delay in response or the answers were general and didn’t directly solve my problem. That moment when I realized the support was really helpful came only after calling several times, and then the assistance became more tailored and clear. The priority help by phone was there, and the team did try to understand my needs once we connected well. I also noticed that automatic updates sometimes changed things unexpectedly, which added confusion that I needed support to clarify. But on the plus side, invoicing and payment went smoothly with clear instructions, and the database feature fit nicely with my workflow once I got the hang of it. So I’m glad the support improved, but it definitely took some persistence for me to feel it working optimally.