it took a while but eventually got smoother
Starting with the onboarding and training was a bit slow for me. The first few days were full of figuring out how the calling tools and dialer actually worked together. It seemed like sometimes the instructions didn’t match exactly what I saw on screen which made me pause. However as I used the database feature daily and got more familiar with the automatic updates, things became a lot easier. I guess the training materials were helpful in parts but more of the learning came from hands-on experience. Not going to say it was perfect right away but I’ve seen my day-to-day comfort level improve steadily. Still, I think a quicker start or a more consistent introduction would have helped me get fully comfortable earlier on. In short, it took time but I’m glad I stuck with it because the software now suits my needs better than when I began.