It took a while before I really got started
I was a bit confused about how long it would take to fully get going with the WFHI software and support. When I signed up, I thought the onboarding would be quick, but I spent a considerable amount of time trying to understand various features. The telephonic support was capable, but getting through sometimes took some waiting. It felt like a lot of back and forth before I was settled in enough to use the dialer effectively. On the plus side, the basic sign-up process was simple and clear, and the invoicing was explained well. I am still unsure whether the database tools are set up in a way that matches my typical workflow, as I’ve had to figure out much of it alone. I think if I were to share this experience with friends, I’d say it’s not terrible but definitely requires patience and some persistence to navigate the training and communication hurdles. The automatic updates helped keep things stable, so at least that was good throughout.