It took a week to fit my hours properly
I remember the first few days after signing up, I was really hoping the software would match the hours I usually work. But honestly, it wasn’t that straightforward. The initial training and onboarding didn’t quite reflect the actual hours I am available, and it took me several sessions to adjust the call schedules in the dialer so they synced with my daily routine. The time it took felt long because I was juggling other things and the support responses weren’t super detailed about making these changes quickly. While the invoicing process was clear and payment went smoothly, this part of syncing work hours was a bit frustrating. The database feature was fine but didn’t really help with this timing aspect. It wasn’t a complete no-go, just that the software felt like it needed more customization for actual user hours. I think they could improve pre-purchase communication about this. It took almost a week before I felt comfortable with the setup.