It took a lot of waiting and repeating steps
From the start, the sales and pre-purchase process required repeating the same information multiple times across separate calls. After finishing one step, I had to wait unusually long for the next response, which slowed everything down more than I expected. Despite following up, the answers often circled around without new details. Signing up itself was straightforward, so I will give credit there, but the overall delays made it feel inefficient and frustrating. It seems like a process that could have been better streamlined to save time. Explaining the software features happened a few times without much progress, which added to my impression that overall communication was slower than I wanted it to be. In short, if I were to describe this to a friend, I'd say it felt quite slow and repetitive.