It took a lot of trial and error to figure out the software
The software seemed simple at first, but I quickly realized I had to do most of the setup myself without much guidance. The onboarding was minimal and didn’t explain how key functions like the dialer or the database were intended to be used properly. Although automatic updates worked fine and kept things current, learning to navigate the calling tools was frustrating. I had to spend extra time watching online resources not provided by the company. Telephonic support sometimes answered but often didn’t resolve my doubts quickly. The invoicing and payment process was functional at least, but even there, the user interface was confusing and I wasn’t sure if entries were properly saved. Overall, I expected more hand-holding and clearer instructions rather than needing to puzzle things out myself for most features.