It took a lot of figuring out on my end
My experience with the sales and pre-purchase process of WFHI software was quite mixed. On one hand, the basic information was available and the staff was polite during initial contact. However, I found that much of the details about using the software and what to expect in terms of features were not fully explained. This left me spending a lot of time trying to figure things out myself after signing up. The training information seemed a bit generic, which didn’t help me understand the actual workflow integration or how the calling tools would perform day-to-day. Also the invoicing process was more confusing than I anticipated, with some unclear steps. I appreciate that the support team tried to assist, but without solid guidance upfront, it felt like I was left to explore on my own, which was frustrating. In the end, I don’t think the onboarding flow was streamlined enough for those looking for a straightforward start. Maybe if someone has previous experience with similar software it will be easier, but for me, it was quite a challenge to get the basics down without more thorough initial explanation.