It took a lot of effort to understand the pre-purchase details clearly
When I first contacted WFHI about their software and training, I found some aspects of the sales process clear while others were vague enough to require several follow-ups. For instance, during one call, the explanation of how automatic updates would impact my current database setup was quite detailed and helped me understand potential disruptions. However, other areas such as the overall onboarding flow and how the dialer works with the calling tools weren’t fully clarified until much later. The sign-up process itself was straightforward, but I had to ask multiple questions about invoice generation and payment schedules before feeling comfortable. The information about telephonic support was also only touched on briefly, so I wasn’t sure what to expect after purchase. Overall, while the representatives made some commendable efforts to explain certain technical specifics, pulling all the bits together into a clear picture took a fair bit of my own persistence and time.