It took a lot of effort to get any clear help
I started with high hopes but ended up quite disappointed with the support experience. Although I reached out several times for telephonic assistance regarding the dialer and database features, the responses never really made me feel confident about using the software smoothly. Every call required me to patiently re-explain the problem, only for the guidance to stay vague or incomplete. The onboarding and training tried to do their part, but when issues arose, the help was slow and didn’t provide solid resolutions. I was left to figure out many things on my own, and even the automatic updates caused confusion due to a lack of clear communication. The invoicing and payment process itself was straightforward, but navigating the core software without assurance made the whole process frustrating. Overall, the effort needed to understand and operate this system was far greater than I expected, and by the end, I did not feel secure in my handling of the platform.