It took a lot of effort to fix the onboarding issues
The training and onboarding experience didn’t go very smoothly for me. First, when I tried to set up the dialer tool, I unexpectedly ran into configuration errors. I went through the help material but it didn’t cover those specific issues in enough detail. So, I reached out to support by phone and had to explain everything from scratch multiple times because they didn’t seem to have full context. Each call took a while since I had to wait before speaking to a representative. Eventually, after persistent effort over a few tries and revisiting training videos, things started falling into place. However, the software’s automatic updates sometimes reset certain settings, which added to the confusion. I also found the database features tricky to integrate in my actual workflow without additional guidance. The invoicing and payment process was relatively straightforward, which was a bit of relief in contrast. In the end, it felt like a lot of personal effort went into making the software work properly, whereas I had hoped the onboarding and training would have been more foolproof and seamless.