It took a lot of effort to fix mistakes
I was expecting the sign-up and pre-purchase process to be straightforward as advertised, but when I encountered issues with invoice generation and payment confirmation, things became much more complicated than I had imagined. The support, while eventually responsive, required multiple calls and follow-ups to resolve even minor errors, which I had hoped would be handled faster. Compared to similar software platforms I’ve used before, this took considerably more effort to get everything sorted. The communication could have been smoother, and I felt that some more automated checks in the billing process would have saved time. In the end, the software worked as intended, but it demanded too much hands-on correction from me, which was disappointing.