It took a lot of effort just to get started
From the beginning, the support and communication with WFHI were challenging. Signing up seemed simple, but when I tried to use the calling tools, I ran into multiple problems. I called the telephonic support several times, but it often took a long wait before anyone could help. The instructions in the training were basic and did not cover many of my concerns. Setting up the database was confusing since some features were not clearly explained in the onboarding. Automatic updates changed some preferences unexpectedly, requiring me to redo settings. Payment and invoicing went through, but the entire process felt more complicated than necessary. Overall, it felt like I invested a significant amount of time for little progress. I struggled to get the dialer working reliably and the support response times did not improve the situation. I still do not feel fully ready to use the software independently. The communication during sign-up and onboarding could have been smoother and more thorough. This experience has left me frustrated about continuing with WFHI.