It took a lot of effort but not all was disappointing
Switching from my old remote workflow software to WFHI was definitely a mixed bag. On one hand, I appreciated the thorough onboarding process that helped me understand how to integrate the database feature into my daily tasks, which was better than what I had before. However, I found the sign-up and payment process unnecessarily complicated compared to the previous system, adding extra time and effort. The calling tools and dialer also felt less intuitive than my former experience, creating occasional delays during calls. Training materials tried their best to cover all aspects, but sometimes the automatic updates altered interfaces without clear notices, throwing me off balance. Telephonic support was accessible, although I felt the priority assistance didn't always meet my expectations in terms of responsiveness. Overall, it took considerable effort to adapt to WFHI’s platform, and while some features outperformed my previous software, others made the shift more challenging than necessary, leaving me unsure about sticking with it long term.