it took a lot longer than i expected to fix the issues
Honestly, when I first started the training and onboarding process, I thought it would be pretty seamless but it wasn’t. The biggest problem was that when I ran into errors with the dialer software midweek, it took repeated calls to the support team before the issue was properly acknowledged and a solution was offered. That back and forth required quite a bit of patience on my part, because I had to explain the problem multiple times and follow their troubleshooting steps which sometimes felt a bit generic and not fully tailored to what I was experiencing. I did appreciate that eventually, the automatic updates helped stabilize some of the bugs and made the calling tools more reliable. Finding information in the training portal was okay to begin with, but when things went wrong it wasn’t as clear where to find fixes so I ended up heavily relying on phone support. While the invoicing and payment portion was fine without problems, I felt the overall onboarding experience could have been less frustrating if the troubleshooting guidance was more proactive. It was definitely more effort than I had anticipated to get everything working smoothly, and that was a bit off-putting. Still, the support reps tried to assist well once I got through to them, so I don’t want to say it was entirely negative.