it took a few tries to really get the hang of support
Honestly, the support was kind of hit and miss day to day. Sometimes the telephonic help was clear and fast, other times it felt like I was waiting forever or getting the runaround. The strange part was the dialer and database tools themselves worked fairly well on their own but whenever I needed actual human support, it would take longer than expected. I wasn’t frustrated or anything, just noticed the inconsistency. The automatic updates ran smoothly mostly and didn’t interrupt much, so that helped. The invoicing and signup were straightforward, no complaints there. But all in all, it took me several calls and tries before I really felt comfy using the support channel. It’s fine once you figure out who to reach and how, but not super intuitive from the start. If you’re patient with the phone support pace, you’ll manage alright enough, but I definitely noticed delays and some back and forth on routine queries.