It took a fair bit of effort to understand
I expected the pre-purchase information to be more straightforward, but it was a mix of clear and vague explanations. Some parts about the software setup were explained well, helping me get started without fuss. However, details on the billing and invoicing process were less transparent and required me to contact support multiple times to clarify. Although the calling tools seemed promising in theory, the documentation on how exactly to integrate them into my workflow was somewhat lacking. The onboarding flow took longer than anticipated mainly because I had to piece together information from different emails and chats. Trainings were available but felt generic and didn't fully address the specific tasks I needed to perform. Overall, the process was neither entirely smooth nor totally frustrating; it was more about balancing the useful bits against the moments where I had to figure things out on my own while waiting for responses.