It took a bit of effort but the support helped
Communicating with support was fairly straightforward but it did take some effort on my part to get all the labels and wording sorted out clearly in my head. Some of the terminology used in the interface was a little confusing initially, especially around invoicing and how the updates were presented. I had to spend some time reading and sometimes double-checking information by calling the telephonic support team. The representative was friendly and explained things well, which was a positive. Their phrasing helped clarify how the database feature could be used to track contacts and payment history. I also asked about the calling tool and the dialer setup, and they gave simple instructions that matched what I was seeing on screen. All in all, while the words and interface labels weren’t perfectly intuitive, they were workable with a little persistence. That meant I didn’t feel completely lost and could keep moving forward after some back and forth. The support definitely required me to engage proactively, but I appreciate their help in making things clearer.