It took a bit longer to get fully started than I thought
I was a bit unsure how quickly I could get WFHI fully up and running, and honestly, it took longer than I expected. The sign-up and invoicing part was okay, it was straightforward and didn’t cause much trouble. But when moving on to training and actually using the software, I found some lag in communication and a wait for responses to my questions. The telephonic support was helpful when I finally got through, but sometimes I had to call more than once to get things sorted. The onboarding flow seemed a bit drawn out too. I kept thinking maybe I was missing some steps or waiting for something to happen on their side. On the plus side, the automatic updates kept the software fresh without me needing to do anything, which was neat. I guess the delay mostly came from the back-and-forth, which slowed things down a bit. It's not bad overall, and the support was polite and eventually helpful, but I think I could have started sooner if some parts were smoother. Still, my impression is balanced, since some things worked fine but others dragged a bit.