It took a bit longer to get all my queries answered
I found the sales and pre-purchase phase fairly responsive overall, but there was one particular instance where it took a couple of days for detailed answers on the integration capabilities of their database feature. Usually, the responses were prompt, and they explained the software capabilities clearly. This little delay was not critical but noticeable since I was eager to finalize the sign-up. The invoicing and payment process went without issue. Training schedules were communicated well, and support was available by phone for quick questions. While the team was helpful, the pacing of some answers made me feel slightly impatient. Given the complexity of the product, this was understandable but improved responsiveness would enhance the initial experience. All things considered, it was a positive interaction and felt more reliable as the days passed.