It took a bit longer than expected each time
When I first started using the WFHI software, I wanted to see how well it fit the hours I actually work during the day. I usually have a block of 6 hours where I am fully active on calls and updates, and the software did manage to keep up with my schedule but with a slight delay on a couple of features. Accessing the database and direct dialer tool was smooth, though I noticed a bit of latency during peak hours which slowed me down by a few minutes each session. The automatic updates were applied without interrupting my workflow, which I appreciated because downtime can be costly. Onboarding was straightforward but a bit more information on customizing access hours would have helped. Calling tools worked reliably, but sometimes the call drop notifications took a moment longer than I'd like to sync. Overall, the experience matched my working hours well enough for me to keep using the platform regularly, though I would prefer if the small lag during peak times could be addressed in future updates. The invoicing and payment processes were clear and quick, and I haven’t had any issues with support when I did reach out.