The training and onboarding mostly delivered what it promised, but there was a noticeable amount of

The training and onboarding mostly delivered what it promised, but there was a noticeable amount of

The training and onboarding mostly delivered what it promised, but there was a noticeable amount of self-navigation required on my part. I found the database features useful, but understanding how best to integrate them into my workflow took some experimenting beyond the initial training. The calling tools worked well, however, and I did appreciate that the dialer was quite user-friendly. Telephonic support was available when I needed it, though often I had to piece some things together on my own. Despite this, the automatic updates kept the software continually improving, which was a positive. The invoicing process and payment steps were also clear, though slightly slower than I had hoped. While the whole process worked out fine for me, it did take a bit longer than I expected to feel fully comfortable and productive. Still, the experience was mostly satisfying overall.