It surprised me how much was left to figure out
When I first started with WFHI, I assumed that the software would guide me through almost everything easily. However, I was surprised to realize that a lot of figuring out had to be done by myself, especially during the onboarding stage. The training provided was helpful, but I felt that some aspects, like setting up the calling tools and dialer, were not fully explained and required trial and error. The database feature seemed useful, yet I had to experiment to understand the best ways to organize my workflow alongside it. Automatic updates brought some changes that I wasn’t immediately prepared for, which made the adjustment a bit challenging. Payment and invoicing went fine after I got familiar with the portal, though the initial sign-up process took me some extra time to grasp. Telephonic support was available but sometimes I hesitated to call because I wasn’t sure what questions exactly to ask, which made me try things myself first. Overall, I wasn’t expecting to learn everything this independently, but it turned out to be a reasonable experience.