it surprised me how hard it was to get support
I genuinely didn’t expect it to be this difficult to find help when I needed it. The support contact info was buried and not easy to navigate, which was frustrating because I was stuck with technical problems I couldn’t fix by myself. Usually, systems have quick links or chat options, but here I mostly found email addresses and delayed responses. Their phone assistance was not responsive when I called and spent time waiting without a clear update. It felt like no one was prioritizing my questions which left me really annoyed. Also, the documentation was all over the place and didn’t answer my specific issues, so it wasn’t much help. I’m really surprised that the communication channels weren’t straightforward because the software itself looked promising. I kept hoping I would get through eventually but it took far longer than I expected just to get basic answers, which disrupted my workflow. Honestly, I thought the whole point was ease in remote working but the lack of clear support made things worse for me. It was definitely not the smooth experience I hoped for and I’m still waiting for a clear resolution on my problem.